Congratulations on your purchase of the Wayzn Smart Pet Door, the device that turns your existing sliding glass door into an automated pet door. Let's get started!

<h1 id><img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/Wayzn_Smart_Pet_Door_Quick_Start_Guide_Post_Image-89cb1faf-c118-40d0-aff9-1736df8de997.png" class="fr-fic fr-dib" style="width: 700px;"></h1> <h1 id="welcome-to-the-wayzn-smart-pet-door">Welcome to the Wayzn Smart Pet Door!</h1> Congratulations on your purchase of the Wayzn Smart Pet Door, the device that turns your existing sliding glass door into an automated pet door. Now you can come and go on your schedule, not your pet&apos;s.This Quick Start Guide explains important information about safety, training and security that you should read and understand before using your Smart Pet Door. You will also find links to articles with step-by-step instructions teaching you everything you need to know about your pet&apos;s new personal doorman.Please take a moment to read all of the instructions to ensure you get the best possible results.<h2 id="-1"> </h2><h2 id="a-word-about-safety-before-you-begin">A word about safety, before you begin</h2>Your health and the well-being of your family and pets are of the utmost importance to Wayzn. The use of any type of door automation device, no matter how well-designed, brings with it inherent risks, including the risk of severe injury, or death. Please follow these warnings to reduce these risks to the greatest extent possible.<ol><li id="isPasted">If your Smart Pet Door exhibits any unusual behavior stop using the device immediately and contact us.</li><li>Carefully follow all instructions in the Wayzn app during installation and calibration.</li><li>Never pass through the doorway, touch the door, or touch any part of the Wayzn unit except the button while Wayzn is opening or closing the door.&#xA0;</li><li>Never open the Wayzn unit or attempt to alter any of the internal hardware.</li><li>Never permit children to operate or play with the Wayzn unit or its software controls.</li><li>Never use Wayzn in the presence of small children or any pets who show signs of anxiety or any type of negative reaction.</li><li>Always teach the occupants in your home how to swing the Wayzn device up and out of the way to allow for rapid exit in the event of an emergency.</li><li>Always have a backup plan to let your dog in and out when you&#x2019;re away in the event of a power failure or device failure.</li><li>Never operate your door using Wayzn unless you are able to determine it is safe to do so. It is strongly recommended to use Wayzn with a security camera so you can see the area before operating the door.</li></ol> <h2 id="what-about-training">What about training?</h2>We&apos;re glad you asked because training is important! Please allow several days for your pet(s) to become acclimated and comfortable using the Smart Pet Door. You can increase the likelihood of success by following <a href="https://help.wayzn.com/en-US/train-your-pets-to-use-the-smart-pet-door-235620">these simple steps</a>. <h2 id="lets-not-forget-about-security">Let&apos;s not forget about security</h2>Your home&apos;s security is as important to us as it is to you. Please follow these warnings to reduce the risk of security threats:<ol><li>Always carefully protect your devices like your phone, smart speakers and Pet Tags that are synced with the Wayzn Smart Pet Door to prevent unauthorized use.</li><li>Never share Wayzn QR codes or other passcodes or security information over the internet.</li><li>Limit use of Wayzn automation to situations where the yard is secure and you can monitor the area in person or with a camera.</li></ol>Wayzn also gives you optional features that may further reduce the risk of unwanted entry, such as limiting the opening width and setting a schedule to limit the days and times your door can be opened automatically. <h2 id="now-without-further-ado-lets-get-started">Now, without further ado, let&apos;s get started...</h2>Please follow these instructions in order:<ol><li><a href="https://help.wayzn.com/en-US/create-a-wayzn-account-235244">Download the app and create an account</a></li><li><a href="https://help.wayzn.com/en-US/install-your-smart-pet-door-221432">Install your Smart Pet Door</a></li><li><a href="https://help.wayzn.com/en-US/pair-your-smart-pet-door-with-the-wayzn-mobile-app-221436">Pair your Smart Pet Door with the Wayzn mobile app</a></li><li><a href="https://wayzn-pet-doors-qhwats3ijwe.gorgias.help/en-US/223510-b1bfe30621414e0bb2894db7c48d3a69">Calibrate your Smart Pet Door to your sliding door</a></li><li><a href="https://help.wayzn.com/en-US/learn-how-to-engage-and-disengage-your-smart-pet-door-221439">Learn how to engage and disengage your Smart Pet Door</a></li><li><a href="https://help.wayzn.com/en-US/open-and-close-your-door-using-the-app-225015">Open and close the door using the app</a></li><li><a href="https://help.wayzn.com/en-US/configure-motion-detection-222169">Configure motion detection</a></li><li><a href="https://help.wayzn.com/en-US/adjust-the-settings-to-control-your-smart-pet-door-221448">Adjust the settings to control your Smart Pet Door</a></li><li id="isPasted"><a href="https://help.wayzn.com/en-US/enable-notifications-221445">Enable notifications</a></li><li><a href="https://help.wayzn.com/en-US/add-additional-users-235243">Add additional users</a></li><li><a href="https://help.wayzn.com/en-US/connect-your-smart-pet-door-to-alexa-222175">Connect your Smart Pet Door to Alexa</a></li><li><a href="https://help.wayzn.com/en-US/train-your-pets-to-use-the-smart-pet-door-235620">Train your pet(s) to use the Smart Pet Door</a></li></ol>You can access these articles anytime by visiting the <a href="https://wayzn.com/pages/help">Wayzn Support Center</a>. You may also wish to review the <a href="https://help.wayzn.com/en-US/smart-pet-door-faq-222171">Smart Pet Door FAQ</a> for answers to common questions and the <a href="https://help.wayzn.com/en-US/smart-pet-door-troubleshooting-guide-221454">Smart Pet Door troubleshooting guide</a> for solutions to common issues.If you encounter a problem and can&apos;t find a solution using these resources, please <a href="https://help.wayzn.com/en-US/contact">contact us</a><a href="mailto:support@wayzn.com"></a> so we may assist you.

Quick start guide for Wayzn Smart Pet Door

Each individual who wishes to set up or control a Wayzn Smart Pet Door must have their own Wayzn account.

Each individual who wishes to set up or control a Wayzn Smart Pet Door must have their own Wayzn account.If you download and launch the Wayzn app you will (typically) be prompted to first give certain permissions to the app. You must give the app Bluetooth permission, if prompted, in order to complete the setup process. If you wish to operate the Smart Pet Door remotely while you are away from home, please also allow the app to send you notifications.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-5982b3a4-3f6f-4408-b2f9-573ee4765578" style="width: 347px;" class="fr-fic fr-dib fr-fil">Next you will be prompted to register a new account or log in with an existing account. To create a new account, choose &quot;Register.&quot;<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-b28b4466-b909-454f-9793-93bfd48fbadb" style="width: 188px;" class="fr-fic fr-dib fr-fil">Enter your name, email address and create a password when prompted. Wayzn will then confirm your email address by sending you an email. Check your email account when prompted to access the email and click the link provided.&#xA0;After your email is verified you can return to the Wayzn app. This time, choose &quot;Login&quot; and enter your credentials to proceed.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-7b7c198c-afd0-40d5-876b-5b4013c4a910" style="width: 199px;" class="fr-fic fr-dib fr-fil">Note: You can log out of your account at any time from the Wayzn app home page by clicking the three dots in the upper right corner to access the main menu, then selecting &quot;Logout.&quot;If this is your first time logging in, you will be prompted to read and accept the Wayzn Terms of Service.&#xA0;Next, the Add Wayzn process will begin automatically. If you have additional Smart Pet Doors to add to your Wayzn app you can repeat the Add Wayzn process as many times as necessary from the Wayzn app home page by selecting the &quot;Add Wayzn&quot; button.When the Add Wayzn process begins you will be prompted to indicate if you are adding a Smart Pet Door that belongs to you or someone else. If you are the primary user (aka &quot;owner&quot;) of the device select &quot;Add My Wayzn.&quot; If someone else is the primary user and you will be an &quot;additional user&quot; then select &quot;Scan QR Code&quot;.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-59aaedaf-9a58-4bc0-9971-5599d6d99ac2" style="width: 215px;" class="fr-fic fr-dib fr-fil">Next, you will be prompted to indicate if the Smart Pet Door still needs to be physically installed, or if it is already installed.&#xA0;<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-f7352af7-503d-4bf2-9f70-1a40dfb6767a" style="width: 221px;" class="fr-fic fr-dib fr-fil">If the device still needs to be installed, select &quot;Installation Instructions&quot; and continue to the <a href="https://help.wayzn.com/en-US/install-your-smart-pet-door-221432">Install your Smart Pet Door</a> process.If the device is already installed, select &quot;Mine is Already Installed&quot; and skip to the second step in the Add Wayzn process: <a href="https://help.wayzn.com/en-US/pair-your-smart-pet-door-with-the-wayzn-mobile-app-221436">Pair your Smart Pet Door with the Wayzn mobile app</a>.

Create a Wayzn account

You can install your Smart Pet Door in only a few minutes by following these step-by-step instructions.

Before installing and using WayznSmart Pet Door, please take a moment to review the&#xA0;<a href="https://help.wayzn.com/en-US/quick-start-guide-for-wayzn-smart-pet-door-222206">Wayzn Smart Pet Door Quick Start Guide</a>&#xA0;for important information regarding safety and security.Installing your Smart Pet Door is the first step in the Add Wayzn process. You can access these instructions in the Wayzn app anytime from the home page by selecting &quot;Add Wayzn&quot; then &quot;Add My Wayzn&quot; and then &quot;Installation Instructions.&quot;<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-4ae10087-ec4b-4e27-a337-6ecdb09dd582" style="width: 374px;" class="fr-fic fr-dib fr-fil"> <h4 id="for-your-convenience-you-can-also-access-the-entire-installation-instructions-flow-here">For your convenience, you can also access the entire <a href="https://wayzn-pet-doors.myshopify.com/pages/install" rel="noopener noreferrer" target="_blank">Installation Instructions flow here</a>.</h4>If you have difficulty completing the physical installation please refer to the <a href="https://help.wayzn.com/en-US/smart-pet-door-troubleshooting-guide-221454">Smart Pet Door troubleshooting guide</a>, or <a href="https://help.wayzn.com/en-US/contact">contact us</a><a href="mailto:support@wayzn.com"></a> if you are still unable to resolve your issue.After completing the physical installation, proceed to the next step in the Add Wayzn process:&#xA0;<a href="https://wayzn-pet-doors-qhwats3ijwe.gorgias.help/en-US/221436-b0584e903071402ea6ff2a6c7838d0c8">Pair your Smart Pet Door with the Wayzn mobile app</a>

Install your Smart Pet Door

After you've physically installed the Smart Pet Door it's time to pair it with the Wayzn app.

After you&apos;ve physically installed the Smart Pet Door you are ready to proceed to the second step in the Add Wayzn process, pairing it with the Wayzn app. The Wayzn app will take you directly from the installation process to the pairing process. You can also enter the pairing process anytime from the home page of the Wayzn app by selecting &quot;Add Wayzn&quot; then selecting &quot;Add my Wayzn&quot; and then &quot;Mine is already installed&quot;.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-93689c48-ba9b-433b-aecc-c9d838ecd4d4" style="width: 374px;" class="fr-fic fr-dib fr-fil">Note: The Wayzn mobile app can be paired with one or more Wayzn Smart Pet Doors. If you own multiple Smart Pet Doors, you can repeat this process for each of them. <h4 id="step-1">Step 1</h4>You will be prompted to put your Wayzn Smart Pet Door in pairing mode. You can do this by pressing the button on the device until the light immediately next to the button turns blue. You should also make sure Bluetooth is enabled on your phone, and your phone is within 15 feet of the Smart Pet Door. Then press the &quot;Continue&quot; button in the Wayzn app. <h4 id="step-2">Step 2</h4>The Wayzn app will connect to the Wayzn Smart Pet Door using Bluetooth and notify you after the connection is made.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-6c82de1c-1314-4972-a419-05991dae07b7" style="width: 152px;" class="fr-fic fr-dib fr-fil">When you see this screen, press the Continue button. <h4 id="step-3">Step 3</h4>Next, the Wayzn app will scan for available WiFi networks in the area. You will need to connect to a 2.4GHz band network (or a dual-band network that includes a 2.4 GHz band). After the list of available networks populates, select the desired network. Then enter the correct network password and press the &quot;Continue&quot; button.&#xA0;<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-b94996af-257b-41b2-b9c2-6f7d17652fb1" style="width: 355px;" class="fr-fic fr-dib fr-fil"> <h4 id="step-4">Step 4</h4>After the Smart Pet Door connects to your WiFi network it will perform some software checks and restart itself. This process may take a minute or two. After the device restarts the Wayzn app will update and you will see this success screen.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-0b623ea0-f952-4b7e-885f-3d2235f5fa0f" style="width: 178px;" class="fr-fic fr-dib fr-fil"> If you encounter difficulties with the pairing process, please refer to the <a href="https://help.wayzn.com/en-US/smart-pet-door-troubleshooting-guide-221454">Smart Pet Door troubleshooting guide</a>.After successfully pairing your Smart Pet Door with the Wayzn app, continue to the next step:<a href="https://help.wayzn.com/en-US/calibrate-your-smart-pet-door-to-your-sliding-door-223510">Calibrate your Smart Pet Door to your sliding door</a>

Pair your Smart Pet Door with the Wayzn mobile app

After successfully pairing your Smart Pet Door with the Wayzn app you must calibrate the device to your specific door.

After successfully pairing your Smart Pet Door with the Wayzn app you must calibrate the device to your specific door. You can also recalibrate your Smart Pet Door anytime from the device Settings menu in the Wayzn App by pressing the &quot;Reset Calibration&quot; button.Follow these steps to calibrate your Smart Pet Door:<h3 id> </h3><h4 id="step-1">Step 1</h4>At the beginning of the calibration process, you will see this screen prompting you to lower your Smart Pet Door and insert the rod adapter into the door adapter.&#xA0;<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-a159812c-f507-41fa-a4be-1905aa295099" style="width: 191px;" class="fr-fic fr-dib fr-fil">After lowering your Smart Pet Door allow a few seconds for the &quot;Continue&quot; button in the Wayzn app to turn blue. When it turns blue, press the button to proceed. <h4 id="step-2">Step 2</h4>Next, the Wayzn app will present you with an important warning. The calibration process uses significant force to close your door, and obstruction detection is necessarily disabled during the calibration process. For this reason, it is of the utmost importance that you keep all people and pets out of the area of the doorway during the entire calibration process. Please be sure you understand this risk and have the area secured before proceeding. When you are ready, click the &quot;I understand&quot; box then press the &quot;Continue&quot; button.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-034c742a-1d07-4de3-abbc-df70f24ea331" style="width: 204px;" class="fr-fic fr-dib fr-fil"> <h4 id="step-3">Step 3</h4>Your Smart Pet Door will now close and open a total of three times. During this process, the device will learn the size of your door and how much effort it takes to move your door along its range of motion. Wayzn&apos;s AI will use this information later to open and close safely and detect obstructions. When the calibration process is complete the Wayzn app will display the following screen. <img width="235px;" height="508px;" src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-63e48648-34ef-4889-8ca2-17ed62254370" id="isPasted" class="fr-fic fr-dii fr-bordered"> If you encounter difficulties with the calibration process, please refer to the <a href="https://help.wayzn.com/en-US/smart-pet-door-troubleshooting-guide-221454">Smart Pet Door troubleshooting guide</a>.After successfully calibrating your Smart Pet Door, continue to the next step:<a href="https://help.wayzn.com/en-US/learn-how-to-engage-and-disengage-your-smart-pet-door-221439">Learn how to engage and disengage your Smart Pet Door</a>

Calibrate your Smart Pet Door to your sliding door

Your Smart Pet Door is designed to pivot out of the way so you can use your door normally.

Your Wayzn Smart Pet Door is designed to easily pivot out of the way whenever you want to regain full use of your door. This is a critical safety feature, and it is important that everyone in your household knows how to disengage the device in case the door must be used for exit during an emergency or power outage.Before using the Smart Pet Door, take a moment to learn how to properly disengage and engage the device, and how to protect it from accidental damage. <h2 id="to-disengage-the-smart-pet-door">To disengage the Smart Pet Door</h2>Grab the device by the rod, with your hand close to the door adapter, and pull up. Pivot the Smart Pet Door until it is fully upright. Once upright, the frame adapter will hold the device in place and the rod will retract automatically.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/Grab_to_disengage_WSPD-5a8480d9-d46d-49b6-af0b-7ab77580df97.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Important note: When opening the door, stop before the door makes contact with your Smart Pet Door. To further protect against damage, we suggest placing a 4-inch piece of foam or plastic in the door track immediately next to the frame adapter (as shown here). This will prevent your door from making contact with the device and potentially damaging it while disengaged.&#xA0;<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/WSPD_protector_in_track-e5fb9cbf-eb85-430c-9ae6-9115ede0186c.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><h3 id> </h3><h2 id="to-engage-the-smart-pet-door">To engage the Smart Pet Door</h2>First, open your door about halfway. Next, grab the device by the rod and pivot it down, adjusting the door as needed, until the rod adapter latches into the door adapter. Your Smart Pet Door will wait for a few seconds after you set it down, then it will automatically extend to close your door. Now you&apos;re ready to <a href="https://help.wayzn.com/en-US/open-and-close-your-door-using-the-app-225015">open and close the door using the Wyazn mobile app</a>.&#xA0;&#xA0;

Learn how to engage and disengage your Smart Pet Door

Learn how to operate your door using the Wayzn mobile app.

<h3 id="contents">Contents</h3><a href="#accessing">Accessing the device page in the app</a><a href="#name">Changing the device name</a><a href="#location">Device location (Home and Away modes)</a><a href="#opening">Opening and closing the door</a><a href="#closing">Closing, obstructions, and retries</a> <hr><h3 id> </h3><h2 id="accessing">Accessing the device page in the app</h2>To operate your Smart Pet Door manually you must be on the device page in the mobile app. In the Wayzn app, from the home page, select the tile for the Wayzn device you wish to configure by clicking on it. &#xA0;After selecting the device you will be taken to the device page.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-3c7abd34-2210-41ec-ad24-dee024b07163" style="width: 192px;" class="fr-fic fr-dib fr-fil"> <hr><h3 id="-1"> </h3><h2 id="name">Changing the device name</h2>You can customize the name of your device if desired. This is done from the mobile app home page.&#xA0;<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-d0cb1f83-8dce-4002-abe4-cb4566b47a15" style="width: 202px;" class="fr-fic fr-dib fr-fil"> To name a device, hold your finger on the device tile until the &quot;Name your Wayzn&quot; window appears. Enter your desired name and press the &quot;Save&quot; button to complete the process. You can change a device name as often as desired.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-448eb13b-632e-4606-aa0e-5e17b67da0e2" style="width: 203px;" class="fr-fic fr-dib fr-fil"> <hr> <h2 id="location">Device location (Home and Away modes)</h2>In addition to letting you control the door, the device page is where you will find the device location setting. The Wayzn Smart Pet Door device has two different location modes, &quot;Home&quot; and &quot;Away&quot;, and the device behaves differently depending on which mode it is in at the time. The device owner, or any additional user, can manually toggle the device location mode anytime. <img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-a6df7596-9b96-40da-86c5-73fa711bcfb6" style="width: 209px;" class="fr-fic fr-dib fr-fil">A few things to note about device location:<ol><li style="font-size: 16px;">If desired, you can set the app to <a href="https://help.wayzn.com/en-US/adjust-the-settings-to-control-your-smart-pet-door-221448/#location">automatically detect when any device users are home</a>.</li><li style="font-size: 16px;">The Alexa integration will not operate when your Smart Pet Door is in &quot;Away&quot; mode.</li><li style="font-size: 16px;"><a href="https://help.wayzn.com/en-US/adjust-the-settings-to-control-your-smart-pet-door-221448/#motion">Motion detection</a> and <a href="https://help.wayzn.com/en-US/adjust-the-settings-to-control-your-smart-pet-door-221448/#tag">Wayzn Pet Tag</a> have separate settings for each location.</li></ol><hr> <h2 id="opening">Opening and closing the door</h2>When the door is closed (or closing), you can open it using the app or by pressing the physical button on the device itself (if enabled in <a href="https://help.wayzn.com/en-US/adjust-the-settings-to-control-your-smart-pet-door-221448/#button">settings</a>).To open the door using the app, you can press either the &quot;Open&quot; button or the &quot;Open Then Close&quot; button.Pressing the &quot;Open&quot; button will cause the Smart Pet Door to retract and open the door. Using this button, the door will remain open until you take additional steps to close it. The Smart Pet Door will always open as far as physically possible to provide the largest opening width unless you choose to restrict the opening width by <a href="https://help.wayzn.com/en-US/adjust-the-settings-to-control-your-smart-pet-door-221448/#inches">setting the inches to open</a> on the device settings page.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-04055f7b-8fac-4fdd-9a35-e6c0a95a9d43" style="width: 255px;" class="fr-fic fr-dib fr-fil"> Pressing the &quot;Open Then Close&quot; button will also cause the Smart Pet Door to retract and open the door. However, when using this button, the door will not remain open. Instead, it will pause after opening, then it will attempt to close with no further action required from the user. You can <a href="https://help.wayzn.com/en-US/adjust-the-settings-to-control-your-smart-pet-door-221448/#time">adjust the time to remain open</a> on the device settings page in the app.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-c5ec03e6-f1f4-4b78-96ef-cba7aa8d22c0" style="width: 255px;" class="fr-fic fr-dib fr-fil"><hr> <h2 id="closing">Closing, obstructions, and retries</h2>When the door is open (or opening), you can close it using the app or by pressing the physical button on the device itself (if enabled in <a href="https://help.wayzn.com/en-US/adjust-the-settings-to-control-your-smart-pet-door-221448/#button">settings</a>).To close the door using the app, press the &quot;Close&quot; button on the device page.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-64dcea63-246c-400b-8277-5ac409918113" style="width: 266px;" class="fr-fic fr-dib fr-fil"> When closing the door, The Smart Pet Door constantly checks for potential obstructions. It monitors how much effort is required and it scans for heat in the doorway. If it thinks there may be an obstruction it will immediately stop closing the door, open it, then try two more times to close the door.If you experience a situation where the door is having trouble closing, please follow these steps to<a href="https://help.wayzn.com/en-US/smart-pet-door-troubleshooting-guide-221454/#obstruction">&#xA0;diagnose and resolve unexpected obstructions while closing</a>.<hr> Next, you&apos;ll want to <a href="https://help.wayzn.com/en-US/configure-motion-detection-222169" id="isPasted">configure the motion detection settings</a>.&#xA0;

Open and close your door using the app

Configure motion detection so your door can be opened automatically and closed safely.

<h3 id="contents">Contents:</h3><a href="#h_01FYPYC2X01P307TJ9HW1QP5N1" target="_self">What is motion detection, and how does it work?</a><a href="#h_37e37a99-b44d-47f3-9f0b-58f8f705677c" target="_self">Configuring the motion detection settings</a><ol><li style="font-size: 12px;"><a href="#size">Dog Size</a></li><li style="font-size: 12px;"><a href="#sensitivity">Sensitivity</a></li><li style="font-size: 12px;"><a href="#area">Detection Area</a></li><li style="font-size: 12px;"><a href="#obstructions">Obstruction Detection</a></li></ol> <hr>&#xA0;&#xA0;<h2 id="h_01FYPYC2X01P307TJ9HW1QP5N1">What is motion detection, and how does it work?</h2>Your Wayzn Smart Pet Door is equipped with a thermal motion detector behind the lens, just above where the rod exits the device. The motion (aka heat) detection feature adds an important layer of safety when used to detect heat when closing the door. It also provides the option to automatically let your pet out by detecting movement within an area you define just in front of your sliding door opening. It is important to <a href="#h_37e37a99-b44d-47f3-9f0b-58f8f705677c" target="_self">configure your motion detection settings</a> correctly in order to ensure the smooth operation of your Wayzn Smart Pet Door.Note: The motion detection feature can be used to let your pet out, but it can&apos;t detect heat through the door to let your pet back in. You can let your pet back in manually by using the Wayzn app or voice commands with Alexa. If you wish to automate re-entry you can use <a href="https://help.wayzn.com/en-US/222175-9e09dd89bafc45e6b8b3bea5a2569f66/#h_01F7M2RCBDKP0N7A7CKVYEA5EZ">Alexa routines</a> or <a href="https://wayzn.com/product/wayzn-pet-tag-complete-set/" target="_self">Wayzn Pet Tag</a> as well.The Wayzn motion detector sees the area in front of your door as a grid. By adjusting the settings provided, you can finely control the size of pet that will trigger activity, the size and location of the observation area, and how motion detection will be used.<img alt="SNAG-0500.png" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/e28c86de-831b-4f41-9ee2-19eb60e115a9.png" class="fr-fic fr-dii"><hr><h2 id> </h2><h2 id="h_37e37a99-b44d-47f3-9f0b-58f8f705677c">Configuring the motion detection settings</h2>To begin, in the Wayzn app on the home page select the Wayzn device you wish to configure. Once on the device page, use the ellipsis in the upper right corner to access the menu, then select &quot;Motion Detection&quot;.<img alt="SNAG-0493.png" height="376" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/ccb3b81f-232d-46ea-8830-bf96570ebc36.png" width="413" class="fr-fic fr-dii">&#xA0;Next, carefully review and adjust each of the motion detection settings:&#xA0;<h3 id="size">Dog Size</h3>This setting controls how many contiguous cells in the grid must detect heat in order for Wayzn to respond. The Small setting requires only a single cell to detect heat before Wayzn responds. The Medium setting requires a cluster of two cells, and Large requires a cluster of four cells. By default, the Dog Size is set to Medium.&#xA0;Unless your dog is very small we suggest keeping the Medium setting because it will work for most dogs and it reduces the number of false obstructions.<img alt="SNAG-0497.png" height="410" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/c0a628fb-2f23-4c63-9c2b-3f9fe62e6e5f.png" width="193" class="fr-fic fr-dii">&#xA0;<h3 id="sensitivity">Sensitivity</h3>The Sensitivity setting determines how large a difference in temperature is required before a cell on the grid turns &quot;hot&quot;. By default, the Sensitivity slider is set in the middle, and this setting should work best in most cases. If you have elected to use the Small Dog Size setting, you may need to reduce the Sensitivity slightly to reduce false motion detections. Similarly, if you elected to use the Large Dog Size setting, you may need to increase the Sensitivity slightly to compensate. In general, you should always keep the slider between 25% and 75%, and avoid settings very near either end of the range.<img alt="SNAG-0501.png" height="434" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/3f1dfe02-d07a-4be7-9b81-37a4aad12d62.png" width="448" class="fr-fic fr-dii">&#xA0;<h3 id="area">Detection Area</h3>The Detection Area setting controls the size and position of the field of view of the motion detector. By default, all cells in the grid are active, which is signified by the color green. When heat is detected in an active cell it turns orange. This feature allows you to step in front of the door opening and observe which cells detect heat (turn orange) in real time.<img alt="SNAG-0502.png" height="453" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/38eb4e44-e5df-439d-ba03-40ff7d418bb8.png" width="218" class="fr-fic fr-dii">For most households, motion detection will work well with all cells of the grid enabled. If there is a need to reduce the field of view, as in a highly trafficked area, you can deactivate the cells farthest from the door while retaining motion detection immediately in front of the door. To deactivate a cell, touch it and allow it to turn white. Deactivated cells that detect heat turn gray, but don&apos;t cause Wayzn to respond.<img alt="SNAG-0503.png" height="479" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/8ce2067b-e0c6-4024-bab2-849ab16ec597.png" width="232" class="fr-fic fr-dii">&#xA0;<h3 id="obstructions">Detect obstructions while closing</h3>By default, the Smart Pet Door uses the motion detector and your motion detection settings to detect heat in the doorway while the door is closing. When the &quot;Detect obstructions while closing&quot; feature is enabled, if the device detects heat while closing it will stop closing and retract, then wait until heat is no longer detected before closing the door.Important Note: When this feature is disabled, the door must physically make contact with an obstructing object in order to detect it. Leaving this feature enabled will reduce the risk of injury and for this reason, it is highly recommended to leave it enabled.<img alt="SNAG-0504.png" height="498" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/71f24552-cfd2-4316-b9d9-5b2f0f28e485.png" width="238" class="fr-fic fr-dii">&#xA0;Once you have the motion detection settings configured to your liking you must still take additional steps to enable automation on the Device Settings page.&#xA0;Let&apos;s do that now. Continue to the next article:<a href="https://help.wayzn.com/en-US/adjust-the-settings-to-control-your-smart-pet-door-221448">Adjust the settings to control your Smart Pet Door</a>

Configure motion detection

Adjust Wayzn's numerous settings to get the pet door experience that's right for your home.

<h3 id="contents">Contents</h3><a href="#settings">How to access the Device Settings page</a><a href="#motion">Auto-open using motion detection</a><a href="#tag">Auto-open using Wayzn Pet Tag</a><a href="#schedule">Schedule device automation days and times</a><a href="#location">Automate location</a><a href="#time">Time to remain open</a><a href="#inches">Inches to open</a><a href="#button">Operate with button</a><hr><h2 id> </h2><h2 id="settings">How to access the Device Settings page</h2>In&#xA0;the Wayzn app, on the home page select the Wayzn device you wish to configure by clicking on the device tile. Once on the device page, use the ellipsis in the upper right corner to access the menu, then select Settings.<img alt="SNAG-0505.png" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/c3ce3d5a-1238-4df3-b33c-77412c8eb76a.png" width="628" class="fr-fic fr-dii" style="width: 532px; height: 479.478px;"><hr> <h2 id="motion">Auto-open using motion detection</h2>After configuring your motion detection settings, you can enable your Smart Pet Door&apos;s auto-open feature if desired. This feature is location-dependent. You can configure it separately for when you are home and when you are away. For more information on location detection, see the <a href="#location">Automate location detection</a> instructions below.To automatically open the door when motion is detected while your device location is set to &quot;Home&quot;, locate the Home section and toggle Open upon motion to the green (enabled) position. To enable this feature to work while your device is in &apos;Away Mode&apos; use the similar toggle in the Away section.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-1020e6c6-5c82-4b49-b3ac-f1f76b588abb" style="width: 233px;" class="fr-fic fr-dib fr-fil">We recommend leaving this feature disabled for &apos;Away&apos; to reduce any risk of unwanted entry that may occur if your pet is lured toward the door. Instead, we suggest using a security camera to notify you of motion in the area and allow you to view the surroundings before using the Wayzn app to open and close the door.&#xA0;<hr> <h2 id="tag">Auto-open using Wayzn Pet Tag</h2>This feature is location-dependent. You can configure it separately for when you are home and when you are away. For more information on location detection, see the <a href="#location">Automate location detection</a> instructions below.To automatically open the door when a Pet Tag is near the Pet Tag Receiver while your device location is set to &quot;Home&quot;, locate the Home section and toggle Open with Pet Tag to the green (enabled) position. To enable this feature to work while your device is in &apos;Away Mode&apos; use the similar toggle in the Away section.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-66b0afb0-c641-451c-a40e-0ea86c8544ed" style="width: 241px;" class="fr-fic fr-dib fr-fil">For more information on how to set up and use Wayzn Pet Tag see the <a href="https://help.wayzn.com/en-US/wayzn-pet-tag-quick-start-guide-223428">Pet Tag Quick Start Guide</a>.<hr> <h2 id="schedule">Schedule device automation days and times</h2>You can use the Schedule feature to control which days and times your Smart Pet Door can be opened automatically. The schedule feature controls when your Wayzn Smart Pet Door&apos;s Open upon motion feature and Connected devices such as Alexa or Wayzn Pet Tag will work. <h4 id="step-1">Step 1</h4>On the Device Settings page locate the Schedule feature and click to access the Active Days and Times&#xA0;page.&#xA0;<img alt="SNAG-0466.png" height="479" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/b21c4dca-37cb-4d6b-a71d-0b654d13a674.png" width="500" class="fr-fic fr-dii">&#xA0;<h4 id="step-2">Step 2</h4>By default, all 24 hours of each day are enabled. To limit the active time window for a day, click the blue circle representing the desired day.&#xA0;<img alt="SNAG-0468.png" height="479" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/5ab3e363-8ab9-49a0-a440-1a6d19513201.png" width="237" class="fr-fic fr-dii">&#xA0;<h4 id="step-3">Step 3</h4>Use the Start Time dropdown menu to select the desired starting time, and use the End Time dropdown to select the desired end time. Repeat this process for each day of the week to match your preferences. &#xA0;<img alt="SNAG-0469.png" height="499" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/425bce9e-dec9-47f5-92c6-0b071c0d8701.png" width="244" class="fr-fic fr-dii">&#xA0;Once you use the Schedule feature to create a custom schedule, your Smart Pet Door&apos;s automation features (Open upon motion and Connected Devices) will only respond during scheduled times.<hr><h2 id="-1"> </h2><h2 id="location">Automate location</h2>In addition to <a href="https://help.wayzn.com/en-US/open-and-close-your-door-using-the-app-225015/#location">changing the location mode manually</a>, you can also use the optional Automate location feature to automatically update your Wayzn&apos;s location mode based on the presence of users (primary or additional).When multiple users have this feature enabled, the location mode will be set to &quot;Home&quot; as long as any user is home, and the location mode will be set to &quot;Away&quot; any time no users are within the perimeter.Manually toggling the device location mode while Automate location is enabled will temporarily defeat the feature until the next time a user with the feature enabled exits or enters the perimeter.&#xA0;To use this feature, the Wayzn Smart Pet Door owner (aka primary user) must first enable it on the Device Settings page when the user is at home. Once activated, this feature becomes available to be activated by additional users. Each additional user can decide whether or not to activate the feature on their phone (when at home). If the Wayzn Smart Pet Door owner later disables the feature it becomes temporarily disabled for all additional users until the owner once again enables it.&#xA0;<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-178754dd-99cc-463e-b047-49ee825700c3" style="width: 239px;" class="fr-fic fr-dib fr-fil">Note for iPhone users: This feature requires your iPhone location services to be set to &quot;Always Allow&quot; and the setting for &quot;Precise Location&quot; must be enabled. Your phone may occasionally remind you and ask you to confirm &quot;Always Allow.&quot;<hr><h2 id="-2"> </h2><h2 id="time">Time to remain open</h2>The Time to remain open setting lets you control how long the door remains open when using the Open Then Close button in the app, or the Open Then Close command via motion detection or a connected device such as Pet Tag to activate your Smart Pet Door. (Since Alexa uses the Open command and not the Open Then Close command, this feature does not apply to Alexa.)To adjust the length of time, on the Device Settings page locate the Time to remain open dropdown list. Select the desired value from the list of available lengths of time. The actual duration may vary from the number you select based on the size of your door so you may need to experiment to achieve the exact duration desired. <img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-99ec50c9-e1d0-4e43-a135-4247e2b981cf" style="width: 224px;" class="fr-fic fr-dib fr-fil"><hr><h2 id="-3"> </h2><h2 id="inches">Inches to open</h2>The Inches to open setting lets you reduce the width of the door opening, if desired. This setting is used by your Smart Pet Door every time it opens the door.On the Device Settings page locate the Inches to open setting and select the desired opening width from the corresponding drop-down list. The maximum width listed is determined by the size of your door and can not be increased. The actual opening width achieved may vary from the number you select based on the size and design of your door so you may need to experiment to achieve the exact opening width desired.&#xA0;<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-1340f084-c451-4e10-a517-c19725b6f2dd" style="width: 187px;" class="fr-fic fr-dib fr-fil"><hr><h2 id="-4"> </h2><h2 id="button">Operate with button</h2>The Operate with button setting lets you control how the button on your Wayzn Smart Door works. When this feature is disabled, pressing the button on your door opener will have no impact except when the door is closing. While the door is closing, pressing the button will stop the door and re-open it no matter how you have this feature configured.When this feature is enabled, pressing the button on your door opener will have the following effect based on when you press it:<ul><li>While the door is closed, it will initiate the Open command.</li><li>While the door is open, it will initiate the Close command.</li><li>While the door is closing, it will stop the door and re-open it.</li><li>While the door is opening, it will stop the door and re-close it.</li></ul>Note: Use a short press on the button to operate your Wayzn Smart Pet Door. Avoid holding the button down for an extended period of time unless you are trying to re-add your device to the Wayzn mobile app.To adjust this feature, on the Device Settings page locate the Operate with button setting and slide it to the right to enable, or to the left to disable.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-e63abe7a-96d2-4f67-a6f1-2314ce670b7e" style="width: 232px;" class="fr-fic fr-dib fr-fil"> For safety and security purposes, we suggest disabling this feature if there is any risk of family members, pets or smart vacuums inadvertently opening the door.&#xA0; <hr> After you have configured your Smart Pet Door device settings, the next step is to <a href="https://help.wayzn.com/en-US/enable-notifications-221445">enable notifications</a>.

Adjust the settings to control your Smart Pet Door

Learn about the available notifications and how to enable them.

Wayzn gives you the option to receive notifications on your mobile device in certain situations.&#xA0;Notifications will display only when you have the Wayzn mobile app closed or minimized in the background. If you enable this feature you will be notified when your door has been left open for more than one minute, and any time a problem has been encountered trying to open or close your door. When your Wayzn device status is set to &apos;Away&apos; you will also be notified every time your door opens.&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Notifications can be allowed or disabled, but they can not be configured individually.To enable this feature you must give Wayzn permission to send notifications to your mobile device. This can be done when prompted in the Wayzn mobile app, as shown here:&#xA0;<img alt="IMG_1181.PNG" height="525" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/5b672bed-2a08-404d-b03a-c07fa237c4b6.PNG" width="242" class="fr-fic fr-dii">&#xA0;You can also enable or disable this feature at any time by visiting the Settings for your mobile device, selecting Notifications, then selecting Wayzn and adjusting the Allow Notifications permission. Your exact steps may be slightly different depending on the mobile device you are using.&#xA0;When your mobile device is locked, the Wayzn notification may simply say &apos;Notification&apos; by default, based on your privacy setting. &#xA0;If desired, you may adjust this behavior by visiting the Settings for your mobile device, selecting Notifications, then selecting Wayzn and adjusting the Show Previews setting to &apos;Always&apos;. Your exact steps may be slightly different depending on the mobile device you are using.<img alt="IMG_0074.PNG" height="526" src="https://hsfiles.gorgias.help/gm/help-centers/17840/attachments/1c9f03db-8a8f-4589-b5eb-fd9275913515.PNG" width="243" class="fr-fic fr-dii">&#xA0;When notifications are disabled please refer to the device page in the Wayzn mobile app to see the current status of your Wayzn device and door. You can find the status bar just below the Home / Away toggle:&#xA0;<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-c5853965-3504-466c-81e7-d9ae740a27ec" style="width: 255px;" class="fr-fic fr-dib fr-fil"><hr> After enabling notifications, learn how to <a href="https://help.wayzn.com/en-US/add-additional-users-235243">add additional users</a>.

Enable notifications

You can give limited control over your Smart Pet Door to trusted individuals. Here's how.

Each Smart Pet Door can have one, and only one primary user (&quot;owner&quot;). A primary user can give limited control over the device to other people by adding &quot;additional users&quot; if desired. To be given control of a Smart Pet Door as an additional user requires each person to have their own Wayzn account, as no two mobile phones can successfully share a single account. <h4 id="as-the-primary-user">As the primary user...</h4>To add a user, in the Wayzn app on the home page select the tile for the device you wish to share. Once on the device page, use the ellipsis in the upper right corner to access the menu, then select &quot;Additional Users&quot;. Then select the &quot;Add User&quot; button.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-cbbc475d-a667-4f90-9294-687e6f5aa2fd" style="width: 401px;" class="fr-fic fr-dib fr-fil">When prompted, give your additional user a name of your choice (be nice here) and press the &quot;Continue&quot; button. You will be presented with a QR code to share with the additional user. Treat the QR code just as you would a physical key to your home since it can be used to open the door without your knowledge. We suggest that you share the QR code in person by displaying your phone screen and avoid sending it over the Internet.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-fa7f2935-44be-45ba-9141-e9bfd98b3c11" style="width: 402px;" class="fr-fic fr-dib fr-fil">Note: A primary user can revoke an additional user anytime. Return to the Additional Users page from the home page by selecting the tile for the shared Smart Pet Door, then selecting the menu using the three dots in the upper right corner and choosing &quot;Additional Users&quot; from the menu. To remove a user press the &quot;Revoke&quot; button next to the user&apos;s name. <h4 id="as-the-additional-user-to-be">As the additional user (to be)...</h4>To add yourself as an additional user on someone&apos;s Smart Pet Door you will first need to <a href="https://help.wayzn.com/en-US/create-a-wayzn-account-235244">create a Wayzn account&#xA0;</a>of your own (using an email address that is different from the primary user&apos;s).After logging in and accepting the terms, the Add Wayzn process should begin automatically. If it doesn&apos;t, you can start the process anytime from the Wayzn app home page by selecting the &quot;Add Wayzn&quot; button.When prompted to indicate if you are the &quot;primary user&quot; or an &quot;additional user&quot; select the &quot;Scan QR Code&quot; button.<img src="https://uploads.gorgias.io/qgaXzxaEEBoxvDWO/undefined-149b8a12-bf77-4363-b46c-0f841633a19c" style="width: 200px;" class="fr-fic fr-dib fr-fil">Depending on your phone, you may be prompted to give permission to the Wayzn app to use your camera. If prompted, be sure to allow it. The Wayzn app will open your camera and begin scanning for the QR code. At this point, you will need access to the QR code created by the primary user of the Smart Pet Door. Arrange your phone so the QR code is visible in your camera viewer.When the Wayzn app on your phone successfully scans the QR code on the primary user&apos;s phone, the app will return to the home page and a new tile will appear for the newly added device.Note: If you are unable to connect to the Smart Pet Door as an additional user, it may be necessary for the primary user to <a href="https://help.wayzn.com/en-US/delete-or-uninstall-a-wayzn-smart-pet-door-221457#deleting">remove and then re-add the device</a> before repeating the steps on this page from the beginning. <hr> Next, if you have an Alexa device, you can <a href="https://help.wayzn.com/en-US/connect-your-smart-pet-door-to-alexa-222175">connect Wayzn with Alexa</a>. Otherwise you can skip to the most important step, <a href="https://help.wayzn.com/en-US/train-your-pets-to-use-the-smart-pet-door-235620">training your pet to use the Smart Pet Door</a>.

Add additional users

The Wayzn - Alexa integration gives you the option to operate your door by voice, open the door at set times, and use other devices to trigger Wayzn using a simple Alexa routine. Learn how to set it up.

Connect your Smart Pet Door to Alexa (trigger by voice, camera or other smart device)

A little training now will go a long way to ensuring you can enjoy your new freedom for years to come. Don't skip this step.

Congratulations on completing the setup of your Smart Pet Door. We know how anxious you must be to start using it. Please keep in mind that a little training now will go a long way to ensuring you can enjoy your new freedom for years to come.As pet owners ourselves, we know that training is important anytime you introduce a new task or objective for your pet. This is especially true when the safety of your pet is at stake.Please allow several days for your pet(s) to become acclimated and comfortable using the Smart Pet Door. You can increase the likelihood of success by following these simple steps:<ol><li>Introduce the Smart Pet Door slowly by limiting use initially to once or twice per day.</li><li>Supervise all use of the Smart Pet Door in person during the training period.</li><li>Use treats and praise to encourage the desired behaviors.</li><li>Train your pet(s) not to touch the Smart Pet Door device at any time.</li><li>Train your pet(s) to wait until the door is fully opened before they exit</li><li>Train your pet(s) to exit promptly and completely once the door is opened. It is important that your pet(s) learn to exit and enter without stopping, and to move away from the door completely after passing through the doorway.</li></ol>Don&apos;t rush the process. We strongly recommend that you do not attempt any unsupervised use of the Smart Pet Door until after your pet(s) and family members are fully acclimated, and then only if you have complete confidence that it is an appropriate activity for all the members of your household, human and otherwise.We hope you and your pet(s) will enjoy using the Smart Pet Door. If you encounter technical issues please check out the <a href="https://help.wayzn.com/en-US/smart-pet-door-troubleshooting-guide-221454">Smart Pet Door troubleshooting guide</a> which covers common challenges and their solutions.We&apos;d love to hear about your experience with the product. To provide feedback, offer suggestions, or receive technical support, you can <a href="https://help.wayzn.com/en-US/contact">contact us</a>.

Installation, setup and use