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Quick start guide for Wayzn Pet TagUpdated 2 months ago

Welcome to Wayzn Pet Tag!

Congratulations on your purchase of Wayzn Pet Tag, the perfect complement to your Wayzn Smart Pet Door. Now your pet can come and go anytime, no matter where you are, or what you are doing.

This Quick Start Guide includes a series of articles with step-by-step instructions teaching you everything you need to know about how to install, use and maintain Wayzn Pet Tag. Please take a moment to read these instructions to ensure you get the best possible results.

3 things you should know before you begin...

It requires training and must be used with care

Anytime you introduce a new technology it is important to slowly and carefully acclimate your pet. Wayzn Pet Tag is no exception. Re-entering the house unassisted may be a new behavior for your pet(s), so we suggest starting outside and building confidence that when the pet arrives the door will open. Watch for any signs of discomfort, anxiety, or fear, and immediately stop using the product if any of these symptoms are observed. For safety reasons, train your pet to immediately pass through the doorway completely when the door opens and not to delay action or sit or stand part-way through the opening. Operating the door with Wayzn Pet Tag unattended is a risky activity and failure to sufficiently train and monitor your pet using the system will put your pet at risk. If you have any doubts about your pet's ability to use the product safely, please discontinue use immediately and contact us to arrange to return the product for a refund.

It is for secure yards only

Wayzn Pet Tag automates your Wayzn Smart Pet Door so your pet can exit and enter your home without your assistance. Giving your pet control over the door reduces security, thus Wayzn Pet Tag should only be used in secure yards. If you have any concerns at all about the safety of your home or pet, do not use Wayzn Pet Tag. Instead, please contact us to arrange to return the product for a refund. If you notice your pet's tag is missing, immediately remove the tag from the Wayzn app until it is recovered or replaced.

It may not respond instantly

Your Pet Tag receiver has to listen for tags, but it also needs to periodically check in with your Wayzn Smart Pet Door and the Wayzn cloud, which it does approximately every thirty seconds. This administrative handshake process takes about ten seconds and is necessary to check for new firmware or changes you make to your tag's settings in the Wayzn app. If this process is running when the tag approaches the receiver you may notice a slight lag before the door opens. Don't worry, it will open before long and your pet will quickly learn that sometimes a short wait is needed.

Now, let’s get started!

Please read these articles and follow the instructions in the correct order to ensure the best possible results. Note: Do not plug in your receiver or insert your tag battery until instructed to do so.

  1. Install the Wayzn Pet Tag Receiver
  2. Pair and configure the Pet Tag with the mobile app
  3. Attach a Wayzn Pet Tag to your pet's collar
  4. Set your Smart Pet Door to work with Wayzn Pet Tag

You can access these articles anytime by visiting the Wayzn help center, along with the Wayzn Pet Tag troubleshooting guide for solutions to common issues.

If you encounter a problem and can't find a solution using these resources, please contact us so we may assist you.

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