All articles

Wayzn Pet Tag troubleshooting guideUpdated 14 days ago


My tag(s) stopped working

The battery health level is being reported incorrectly

I need more batteries

My tag(s) stopped working

If none of your tags are working, it could be for a variety of possible reasons. Please follow these steps to diagnose and resolve the issue.

Step 1

Be sure your Pet Tag receiver is plugged in and the LED is green with short periods of yellow. It is possible that a software update is temporarily interrupting the normal function of the system. When new software is being downloaded by the receiver or a tag, the LED on the receiver will turn red. Software downloads occur for several seconds at a time, and this may repeat periodically for an extended period of time up two hours. If you see a red light, please wait until it turns green, then test your tag again. If you are seeing a green light and the tag still won't work, please continue to the next step.

Step 2

Navigate in the Wayzn mobile app to the "Connected Devices" page and make sure each of your tags is listed. Click on each tag to see the battery health and confirm that the battery in each of your tags is ok. Consult the appropriate articles if you need help changing a tag battery or pairing your tag with the app. If everything is powered and your tags appear as connected devices with good batteries, continue to the next step.

Step 3

Be sure you have given permission to open the door with Wayzn Pet Tag in ther Wayzn mobile app under "Settings". Also, if you are using a custom Schedule and not the default schedule, be sure you are testing the tag during a scheduled time. If you need help, read about setting your Smart Pet Door to work with Wayzn Pet Tag. If your settings are correct and the tag still won't work, please continue to the next step.

Step 4

Differences in building materials and layout from one home to the next can cause differences in how efficiently the Pet Tag system works. You may need to increase the "Responsiveness" setting for your tag to get better results. When testing, hold the tag within 12-18 inches of the receiver and keep it in place for at least 10 seconds. If the tag still doesn't work, please continue to the next step.

Step 5

Sometimes software problems can occur. Normally such problems can be solved by re-booting the system. You can reboot the Pet Tag system by unplugging the receiver and then plugging it in again. Next, wait a few seconds for everything to resume normal operations, then test again as described in step 4.

If following these steps doesn't result in the successful operation of your tag(s) please contact us so we may assist you.

The battery health level is being reported incorrectly

You may see the battery health reported incorrectly. This can happen when the tag has not been used recently to open the door, or when the battery has just been changed. When the battery strength is reported from the tag to the app the information must travel through the receiver, the Smart Pet Door, and then up to the cloud and finally to the app. This process can only occur when the tag successfully opens the door, and then the process can take several minutes to complete.

I need more batteries

You can find CR2032 batteries at your local drug store, hardware store, or online from a variety of sources including Amazon.

Was this article helpful?