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Pet Tag FAQUpdated 6 months ago


Contents:

Features and functionality

Returns, warranty and shipping




Features and functionality


The Wayzn Pet Tag system can accommodate up to eight tags at once.

Yes, the receiver can detect the tag through the wall so your pet can let itself in using the tag.

In order to differentiate between pets passing through the area, and pets sitting at the door, the system requires that the tag be near the receiver for several seconds before the system responds, and additional time is required for authentication and communication between components of the system.

In order to make the tag enclosure waterproof, it requires a rubber gasket and a fair amount of pressure between the two halves of the enclosure.

No, it is important to use the plug and cable supplied with Wayzn Pet Tag to ensure correct operation.

A red light indicates your receiver is checking for new software updates. A blinking red light indicates that new software is being downloaded to the receiver or passed along to a tag. During software updates the system may become temporarily inactive. 

Unfortunately, we don't have any plans at this time to make a smaller tag. As an alternative to the tag, many Wayzn Smart Pet Door users with secure yards pair the device with an Alexa-compatible camera and use an Alexa routine to activate Wayzn when motion is detected outside. Details about this solution can be found here.


Returns, warranty and shipping


The product can be returned within 30 days of delivery. Unopened products are fully refundable, and opened products are subject to a 20% restocking fee. Shipping charges are not refundable.

Yes, all Wayzn products come with a one-year warranty against manufacturing defects. For details please review our Warranty Policy.

Please contact us to request a refund or replacement and we will promptly reply.

Once it is ready to ship, your Pet Tag will ship via USPS or UPS and may take 3-7 days to reach you. You will receive an email with a tracking link when your shipping label is printed.

Not at this time. We hope to internationalize the product and introduce it in other regions in the future.

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